Trading name Finch Marine Protocol owned and operated by: VS Sunland Digital. Registration number: 79488013. Address: F/5, 4/F, Won Hing, Building, 74-78 Stanley Street, Central HK.
info@finchmarine.com
At Finch Marine Protocol, we’re committed to delivering your exclusive wellness and lifestyle products with care and efficiency. This Shipping Policy outlines our shipping procedures, delivery times, and terms for orders placed on www.finchmarine.com. All orders are processed and shipped from our facility in HK.
Shipping Regions and Delivery Times
We ship to customers in the United States and select international regions. Delivery times vary by destination, as outlined below:
United States
Delivery Time: 2–12 business days from the date of order confirmation.
Shipping Options: Standard shipping is offered, with free shipping on all (as stated on our website).
Carriers: We use trusted carriers such as USPS, FedEx, or UPS, depending on order size and destination.
Europe
Delivery Time: 5–14 business days, depending on the destination country, customs processing, and local postal services. Delays may occur due to regional regulations or unforeseen circumstances.
International (Outside United States and Europe)
Delivery Time: 5–17 business days, depending on the destination country, customs processing, and local postal services. Delays may occur due to regional regulations or unforeseen circumstances.
Shipping Options: Standard international shipping is available. Costs are calculated at checkout based on weight, destination, and carrier rates.
Carriers: We partner with reliable international carriers like DHL, FedEx International, or local postal services.
Note: Delivery times are estimates and not guaranteed.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
You will receive an order confirmation email with tracking information once your order ships. If you don’t receive tracking details within 5 business days, contact us at info@finchmarine.com
Risk of Loss
Ownership and risk of loss transfer to you upon delivery of your order to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they leave our facility, but we’ll work with you to resolve issues with the carrier where possible.
Shipping Restrictions
Some products may have shipping restrictions due to international regulations on wellness devices or cosmetics. We comply with all applicable laws and reserve the right to cancel orders to restricted regions.
If your country is not listed at checkout, please contact info@finchmarine.com to inquire about availability.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery at info@finchmarine.com with your order number and photos of the issue. We’ll arrange a replacement or refund per our Return and Refund Policy.
Contact Us
For questions about shipping or your order, please reach out:
LLC VS Sunland Digital. Registration number: 79488013
Address: F 5, 4/F, Won Hing, Building, 74-78 Stanley Street, Central HK. info@finchmarine.com
We’re dedicated to ensuring your exclusive products from Finch arrive safely and promptly. Thank you for shopping with us!